Wavenet - Setup Broadband Guide
Wavenet - Setup Broadband Guide |
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Before you start, check the following:-
1. Your Router is ADSL2/2+ compatible. Please note that USB Broadband and Cable/Virgin Modems are NOT supported
There are many ADSL2 routers on the market, If you are using an existing one please check the following:-
a) it is ADSL2+ compatible
b) if possible update the firmware to the latest version.
2. For best results use one of the following which Wavenet have tested: (check out the Generic Guide first)* :
Note: Annex M (currently at the trials stage) requires the use of a router from a different compatibility list which can be found here)
3. Others that have not been tested by Wavenet but have been tested sucessfully by our customers. (view Generic Guide first) :
| Linksys WAG54G2 & WAG160N |
BT Voyager 2110 | new guide coming soon |
eTec PT-845 | download the firmware update | How to update the firmware | Notes: earlier versions of this router do not seem to work with ADSL2 despite the label! It's a case of trial and error but our setup guide here should help. Try the firmware upgrade, or replace the router with one from the list above. |
Edimax AR-7084 & AR7265 : as per Billion 5200, but IP is 192.168.2.1 and username is admin, password is 1234 .It is easier to run the Setup wizard, however you have to enter the PPPoA password again on the Interface:Internet screen afterwards and click Save. |
| Zoom X5 / X6 |
4.Not compatible:
| BT HomeHub/BusinessHub (locked to BT) |
| Sky routers (locked to Sky) |
| Edimax AR-6024, AR-7024, AR-7025 |
| Dynamode / Conexant / Sagem |
| eTec PT-3810 / 3812 |
| Netgear DG834 v1 & v2 |
... or if you get CHAP authentication error, then your router is not compatible. |
* we assume you are using the latest model and firnmware. We cannot test for every variant or circumstance, nor can we assume your equipment is without faults and defects. E&OE.
There is sometimes confusion as to what and how your ISP will support your Broadband connection. To claify this we have preprared this guide to what Wavenet will support and How we support you. You may also download our SLA which describes the response and fix times associated with the products and services we supply.
Key:
--- your responsibility to
maintain
--- our responsibility to
maintain
Wavenet will look after the connection to your premises, after which you or your maintainer will be responsible for the equipment you connect to the lines. Wavenet will offer assistance with the diagnosis of faults, and where required will work with OpenReach to resolve faults in the telephone and broadband network. Should an engineer call-out be required to resolve these we will arrange this with OpenReach on your behalf.