Wavenet Help

manuals, guides and other useful information

Email setup and troubleshooting

Setting up Outlook or Outlook Express
Sending email errors

Microsoft articles

Outlook 2003 articles
Outlook Express 6 articles
General help

Tools:

Is there a server problem?

Someone says i'm sending SPAM!
Is my IP blacklisted?
SpamHaus
SpamCop

I can't send to some email addresses like Hotmail
I need SenderID for my domain

Domain names and hosting

Checkers:

Domain name availability checker
Whois
Nominet whois

Tools:

DNS validator
Network tools (ping, Lookup, Trace, etc)
Server status

Hosting Guides :

Planning your website
Building your website
Marketing your website
Improving your website
Get your website noticed with SEO

Domain registration and Transfer :

How to transfer your domain to us
How to register a new domain name with us

FTP Security

Over the last year there has been a substantial increase in the number of sites on the internet that have been hacked due to viruses that steal FTP credentials from user's home computers. The hackers then use these credentials to insert hidden code within your website.

Please see http://en.wikipedia.org/wiki/Gumblar for more information on this type of attack.

To reduce the significant threat from these viruses we have been working with a focus group of Resellers and direct customers to come up with a solution that protects websites. The solution is to lock FTP when it's not in use, making it extremely difficult for the hackers to infect your site via this route.

To unlock FTP, customers will simply log into their eXtend control panel and click one button to unlock FTP for a period of time. FTP will then automatically lock again after the time period has expired.

Customers will also be able to nominate an IP address that has permanent FTP access, customers FTPing from that IP address will not have to unlock FTP. Nor will you have to unlock FTP if you use the File Manager within the eXtend control panel.

These security measures will be effective as from 15th February 2010 and will ensure that the majority of sites have FTP locked, greatly reducing the risk of having your websites infected.

Broadband / networks

Setup and Help (you are here!)

Advanced diagnostics
SNR and Attenuation

Tools:

IP address / Subnet calculator
Speedtest (@wavenetdsl.co.uk)
BT Performance Test (@adsllogin.co.uk)

Your Broadband line to BT exchange test (@adsllogin.co.uk)
if this does not resolve try this : http://193.113.211.125/digitaldemo if this works you may have a DNS problem.

Network Tools

Using NSLookup

Security Tools

Network security scanner
Spybot Search & Destroy
Housecall online virus scanner
Microsoft Security Essentials

Telecoms

Tools:

Online Billing

Code lookup
who just called me?

 

 

Telecoms - Hosted PBX

coming soon

Portal user guide
Handset configuration

Fax2Email

Problem receiving fax emails?

In nearly every case, that the there is no fault on the Fax to Email solution, but the clients email server is blocking the emails. Please see below for some simple checks you can make on the fax to email system which can help you quickly and effectively test the incident

The diagnostic pre-checks and solutions include:

1. A simple diagnostic check to ensure the emails are routing correctly is to change the fax destination on the Wavenetinbound portal to an alternative email and test by sending a fax to the 08nn number. If the fax is delivered, then there is no fault on the Fax2email platform. If this does occur advise the customer to test their email settings and junk filter.

2. We also recommend advising your IT department to white list our email servers as the emails may be rejected before they enter the email system completely. Our email server and DNS addresses are listed below: